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Terms & Conditions

Welcome to Naturexpress! These Terms & Conditions govern your use of our website and services. By accessing or using our website, you agree to comply with these terms.

1. General Terms

  • Naturexpress operates an e-commerce platform offering sustainable and eco-friendly products.
  • By using our website, you confirm that you are at least 18 years old or have parental consent to use the site.
  • We reserve the right to update these terms at any time, and continued use of our website constitutes acceptance of any changes.

2. Products & Orders

  • We strive to provide accurate product descriptions and images, but we do not guarantee that all information is error-free.
  • Orders are subject to availability and confirmation of payment.
  • We reserve the right to cancel or refuse orders at our discretion.

3. Pricing & Payments

  • Prices displayed on our website are in INR and inclusive/exclusive of applicable taxes as stated.
  • We accept multiple payment methods, including credit/debit cards, net banking, and digital wallets.
  • In case of incorrect pricing due to technical errors, we reserve the right to cancel the order and issue a refund.

4. Shipping & Delivery

  • We aim to process and ship orders within the estimated timeframe provided at checkout.
  • Delivery times may vary due to external factors beyond our control.
  • Any shipping delays, damages, or losses will be addressed per our shipping policy.

5. Returns & Refunds

  • Customized products are non-returnable unless defective or incorrect.
  • Non-customized products can be returned within 3 days of delivery, subject to our return policy.
  • Refunds are processed within 5-7 business days after the returned item is received and inspected.

6. Intellectual Property

  • All website content, including text, images, logos, and designs, is the property of Naturexpress.
  • Unauthorized use, reproduction, or distribution of our content is strictly prohibited.

7. User Conduct

  • You agree not to engage in fraudulent activities, spamming, or any actions that may harm our website or users.
  • We reserve the right to terminate accounts found violating these terms.

8. Limitation of Liability

  • Naturexpress is not responsible for any indirect, incidental, or consequential damages resulting from the use of our website or products.
  • We do not guarantee uninterrupted or error-free service.

9. Governing Law

  • These Terms & Conditions are governed by the laws of Government of India.
  • Any disputes will be subject to the exclusive jurisdiction of the courts in India.

10. Contact Information

If you have any questions about these terms, please contact us at: Email: support@naturexpress.com

Phone: +91- 8077170715

Address: 101, Heera Bagh, Niranjanpur, Indore, 452010

By using our website, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.